Shipping & Handling

Zebra Babies Shipping & Handling Info

Hi there! Here's everything you need to know about how we pack and post your orders.

Ready to Ship

Most of our items are handmade and ready to post, unless they’re listed as a pre-order or personalised. That means if it's in stock, it's good to go.

• Orders are usually packed within 1–2 business days.

• If you've ordered something personalised, we’ll need 2–6 days to make it before sending it off.

How We Ship

We use Australia Post for most deliveries. Occasionally, we might use a courier if that works better for your order.

• Regular Parcel Post – Flat rate $11.30, can take up to 10 business days

• Express Post – Flat rate $16.00
  Please note: we are outside the express network, so next-day delivery usually doesn’t apply.

If you have the Australia Post MyPost app and use the same email at checkout, you’ll get updates and tracking for your parcel. If you don’t have the app, it’s quick and easy to sign up on the Australia Post website.

Local Pickup – Townsville

You're welcome to collect your order locally.

• Select ‘Local Pickup’ at checkout and be sure to leave your phone number

• Pickup location:
  26 Strathburn Street Mount Louisa 

• Turnaround is usually 1–2 business days

• Please wait to hear from us before heading in to collect your order

Turnaround Times

Here’s a quick summary to make things easy:

If there’s ever a delay or issue with your order, we’ll contact you by text or email to keep you updated.

Shipping to New Zealand

Yes, we ship to NZ too.

• Standard: $20.00 AUD

Need to check delivery times?
Visit the Australia Post website for current delivery timeframes based on your location We post from 4814 QLD